/* ===== Central de suporte do jogador (suporte.html) =====
   Mesma linguagem visual da aba Tickets do admin (admin.css, "Tickets do admin: visual novo"), na visão do jogador:
   lista estilo caixa de entrada (sem ícones: assunto, prévia da última mensagem, selos e "Nova resposta"),
   conversa com separador de dia e mensagens seguidas agrupadas (o jogador à direita, a equipe à esquerda) e caixa de
   resposta num cartão só. Tudo preso a #support-split: as classes base (.ticket-card, .ticket-msg...) vêm de
   style.css e continuam valendo para o resto do site. Carregado só por suporte.html, depois de style.css. */

#support-split { border-radius: 14px; }

/* --- Lista --- */
#support-split .support-sidebar { padding: 16px 14px; gap: 12px; }
#support-split .support-search-wrap input[type="text"] { height: 40px; border-radius: 10px; background: var(--void); }
#support-split .support-new-btn { width: 36px; height: 36px; border-radius: 10px; box-shadow: 0 4px 14px rgba(184, 35, 47, 0.35); }

#support-split .tickets-list { gap: 3px; margin: 0 -6px; }
#support-split .tk-item {
  display: flex; align-items: flex-start; gap: 11px; padding: 11px 14px;
  background: transparent; border: 1px solid transparent; border-left-width: 1px; border-radius: 10px; box-shadow: none;
}
#support-split .tk-item:hover { background: var(--panel-raised); border-color: transparent; }
#support-split .tk-item.active { background: linear-gradient(90deg, rgba(209, 162, 79, 0.14) 0%, rgba(209, 162, 79, 0.04) 100%); border-color: rgba(209, 162, 79, 0.35); box-shadow: none; }
#support-split .tk-item:focus-visible { outline: 2px solid var(--gold-bright); outline-offset: -2px; }
.tk-item-body { flex: 1; min-width: 0; display: flex; flex-direction: column; gap: 4px; }
.tk-item-top { display: flex; align-items: baseline; gap: 8px; }
.tk-item-subject { flex: 1; min-width: 0; font-size: 0.88rem; font-weight: 700; color: var(--bone); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.tk-item-time { flex-shrink: 0; font-size: 0.7rem; color: var(--bone-dim); }
.tk-item.is-unread .tk-item-time { color: var(--ember-text); font-weight: 600; }
.tk-item-preview {
  font-size: 0.78rem; line-height: 1.4; color: var(--bone-dim); overflow-wrap: anywhere;
  display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden;
}
.tk-item-preview b { font-weight: 600; color: var(--bone); }
.tk-item-preview b.is-staff { color: var(--gold-bright); }
.tk-item-preview.is-empty { font-style: italic; }
.tk-item.is-unread .tk-item-preview { color: var(--bone); }
.tk-item-tags { display: flex; flex-wrap: wrap; align-items: center; gap: 5px; margin-top: 2px; }
.tk-num { font-family: var(--font-mono); font-size: 0.68rem; color: var(--bone-dim); }
.tk-chip { padding: 1px 7px; border-radius: 4px; font-size: 0.64rem; font-weight: 600; color: var(--bone-dim); background: var(--void); border: 1px solid var(--iron-dim); }
.tk-chip.is-conan { color: #e3a86b; background: rgba(214, 138, 62, 0.12); border-color: rgba(214, 138, 62, 0.38); }
.tk-chip.is-palworld { color: #6fd0a4; background: rgba(79, 174, 130, 0.12); border-color: rgba(79, 174, 130, 0.38); }
.tk-new {
  display: inline-flex; align-items: center; gap: 5px; padding: 2px 8px; border-radius: 999px;
  font-size: 0.66rem; font-weight: 700; color: #fff; background: var(--ember); box-shadow: 0 2px 10px rgba(184, 35, 47, 0.4);
}
.tk-new .unread-dot { width: 6px; height: 6px; margin: 0; background: #fff; }

.tk-pill {
  display: inline-flex; align-items: center; gap: 5px; padding: 2px 8px; border-radius: 999px; white-space: nowrap;
  font-size: 0.66rem; font-weight: 700; letter-spacing: 0.02em; border: 1px solid transparent;
}
.tk-pill .icon { width: 10px; height: 10px; }
.tk-pill-dot { width: 6px; height: 6px; border-radius: 50%; background: currentColor; flex-shrink: 0; }
.tk-pill.is-open { color: var(--ember-text); background: rgba(226, 50, 63, 0.14); border-color: rgba(226, 50, 63, 0.35); }
.tk-pill.is-answered { color: var(--gold-bright); background: rgba(209, 162, 79, 0.14); border-color: rgba(209, 162, 79, 0.35); }
.tk-pill.is-closed { color: var(--good); background: var(--good-bg); border-color: rgba(111, 174, 90, 0.35); }
.tk-pill.is-locked { color: #9dbbe6; background: rgba(112, 150, 210, 0.16); border-color: rgba(112, 150, 210, 0.45); }

/* --- Vazio (nenhum ticket selecionado) --- */
#support-split .tk-empty { gap: 8px; padding: 40px 24px; }
.tk-empty-mark {
  width: 76px; height: 76px; margin-bottom: 6px; border-radius: 50%; display: grid; place-items: center;
  background: radial-gradient(circle, rgba(209, 162, 79, 0.16) 0%, transparent 70%); border: 1px solid var(--iron-dim);
}
#support-split .tk-empty-mark .icon { width: 30px; height: 30px; color: var(--gold-bright); }
#support-split .tk-empty .eyebrow { margin: 0; }
#support-split .tk-empty .support-empty-hint { font-size: 0.86rem; color: var(--bone-dim); }

/* --- Conversa --- */
#support-split .support-conversation { padding: 0; }
#support-split #support-active-ticket { gap: 0; }
/* Cabeçalho enxuto (a altura vai para a conversa): "#29 Assunto" numa linha e, logo abaixo, o selo + os chips da lista
   (jogo, categoria) + quando foi aberto, tudo numa linha fina. */
#support-split .tk-head {
  align-items: center; gap: 12px; margin: 0; padding: 12px 24px;
  background: linear-gradient(180deg, var(--panel) 0%, rgba(34, 34, 38, 0.55) 100%); border-bottom: 1px solid var(--iron-dim);
}
#support-split .tk-head > .tk-head-main { flex: 1; min-width: 0; display: flex; flex-direction: column; gap: 6px; }
.tk-head-title { display: flex; align-items: center; gap: 10px; min-width: 0; }
.tk-number { flex-shrink: 0; padding: 2px 7px; border-radius: 6px; font-family: var(--font-mono); font-size: 0.72rem; color: var(--bone-dim); background: var(--void); border: 1px solid var(--iron-dim); }
#support-split .tk-head h3 {
  min-width: 0; margin: 0; font-family: var(--font-display); font-size: 1.25rem; font-weight: 600; line-height: 1.25; overflow-wrap: anywhere;
  display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden;
}
.tk-head-tags { display: flex; flex-wrap: wrap; align-items: center; gap: 5px 6px; }
.tk-head-meta { display: contents; }
#support-split .tk-head .tk-chip { padding: 2px 8px; font-size: 0.68rem; }
.tk-head-when { margin-left: 4px; font-size: 0.72rem; color: var(--bone-dim); white-space: nowrap; }
.tk-back-icon { transform: rotate(180deg); }

#support-split #support-active-ticket .ticket-thread {
  gap: 0; margin: 0; padding: 12px 24px 18px; border: 0; border-radius: 0;
  background: radial-gradient(rgba(255, 255, 255, 0.025) 1px, transparent 1px) 0 0 / 18px 18px, var(--void);
}
.tk-day {
  display: flex; align-items: center; gap: 12px; margin: 18px 0 4px;
  font-size: 0.66rem; font-weight: 700; letter-spacing: 0.09em; text-transform: uppercase; color: var(--bone-dim);
}
.tk-day::before, .tk-day::after { content: ''; flex: 1; height: 1px; background: var(--iron-dim); }
.tk-day span { padding: 3px 11px; border-radius: 999px; background: var(--panel); border: 1px solid var(--iron-dim); }

#support-split .ticket-msg-row { max-width: 78%; gap: 10px; margin-top: 12px; align-items: flex-start; }
#support-split .ticket-msg-row.is-cont { margin-top: 3px; }
#support-split .ticket-msg-row.is-cont .ticket-msg-avatar { visibility: hidden; }
/* Visão do jogador: ele à direita, a equipe à esquerda (o contrário da aba do admin). */
#support-split .ticket-msg-row-user { align-self: flex-end; flex-direction: row-reverse; }
#support-split .ticket-msg-row-admin { align-self: flex-start; flex-direction: row; }
#support-split .ticket-msg-avatar { width: 32px; height: 32px; border-width: 1px; }

#support-split .ticket-msg { position: relative; min-width: 96px; padding: 9px 14px 21px; border-radius: 14px; box-shadow: 0 2px 10px rgba(0, 0, 0, 0.25); }
#support-split .ticket-msg-user {
  background: linear-gradient(160deg, rgba(184, 35, 47, 0.24) 0%, rgba(184, 35, 47, 0.1) 100%), var(--panel);
  border: 1px solid rgba(226, 50, 63, 0.4); border-top-right-radius: 4px;
}
#support-split .ticket-msg-admin {
  background: linear-gradient(160deg, rgba(209, 162, 79, 0.2) 0%, rgba(209, 162, 79, 0.07) 100%), var(--panel);
  border: 1px solid rgba(209, 162, 79, 0.4); border-top-left-radius: 4px;
}
#support-split .ticket-msg-row.is-cont .ticket-msg { border-radius: 14px; }
#support-split .ticket-msg-head { margin-bottom: 4px; }
#support-split .ticket-msg-head strong { font-size: 0.8rem; gap: 6px; }
.tk-role {
  padding: 1px 6px; border-radius: 4px; font-size: 0.58rem; font-weight: 700; letter-spacing: 0.07em; text-transform: uppercase;
  color: var(--gold-bright); background: rgba(209, 162, 79, 0.2);
}
#support-split .ticket-msg p { font-size: 0.9rem; line-height: 1.5; }
.tk-time { position: absolute; right: 11px; bottom: 5px; font-family: var(--font-mono); font-size: 0.64rem; color: var(--bone-dim); }

/* --- Caixa de resposta --- */
.tk-composer { flex-shrink: 0; display: flex; flex-direction: column; gap: 8px; padding: 10px 16px 12px; background: var(--panel); border-top: 1px solid var(--iron-dim); }
.tk-note {
  display: flex; align-items: center; gap: 8px; margin: 0; padding: 9px 12px; border-radius: 9px;
  font-size: 0.8rem; font-weight: 600; line-height: 1.4;
}
.tk-note .icon { width: 15px; height: 15px; flex-shrink: 0; }
.tk-note.is-closed { color: var(--good); background: var(--good-bg); border: 1px solid rgba(111, 174, 90, 0.35); }
.tk-note.is-locked { color: #9dbbe6; background: rgba(112, 150, 210, 0.14); border: 1px solid rgba(112, 150, 210, 0.4); }
#support-split .tk-composer .ticket-reply-row {
  gap: 0; margin: 0; padding: 0; background: var(--void); border: 1px solid var(--iron-dim); border-radius: 12px;
  transition: border-color 0.15s ease, box-shadow 0.15s ease;
}
#support-split .tk-composer .ticket-reply-row:focus-within { border-color: var(--gold-dim); box-shadow: 0 0 0 3px rgba(209, 162, 79, 0.12); }
#support-split .tk-composer .ticket-reply-row textarea { min-height: 50px; padding: 11px 14px 4px; border: 0; border-radius: 12px 12px 0 0; background: transparent; resize: none; }
#support-split .tk-composer .ticket-reply-row textarea:focus { outline: none; }
#support-split .tk-composer .ticket-reply-actions { gap: 2px; padding: 4px 8px 8px; justify-content: flex-start; }
#support-split .tk-composer .ticket-attach-btn { width: 34px; height: 34px; border: 0; border-radius: 8px; background: transparent; color: var(--bone-dim); }
#support-split .tk-composer .ticket-attach-btn:hover { background: var(--panel-raised); color: var(--gold-bright); transform: none; }
#support-split .tk-composer .emoji-picker-wrap { margin-right: 0; }
.tk-kbd-hint { display: none; margin-left: auto; font-size: 0.7rem; color: var(--bone-dim); white-space: nowrap; }
.tk-kbd-hint kbd {
  padding: 1px 5px; border-radius: 4px; font-family: var(--font-mono); font-size: 0.62rem; color: var(--bone);
  background: var(--panel-raised); border: 1px solid var(--iron-dim); border-bottom-width: 2px;
}
@media (min-width: 1500px) { .tk-kbd-hint { display: inline; } }
#support-split #btn-send-tv-reply { margin-left: auto; padding-left: 18px; padding-right: 18px; border-radius: 8px; white-space: nowrap; }
@media (min-width: 1500px) { #support-split #btn-send-tv-reply { margin-left: 10px; } }
/* Fechado pela equipe: a caixa continua visível (com o aviso em cima), mas apagada. */
#support-split .tk-composer.is-locked .ticket-reply-row { opacity: 0.45; }

/* --- Painel de detalhes --- */
#support-split .ticket-details-panel { padding: 16px; gap: 16px; }
#support-split .ticket-details-section h4 {
  margin: 0 0 10px; padding: 0; border: 0; font-family: var(--font-body); font-size: 0.68rem; font-weight: 700;
  letter-spacing: 0.09em; color: var(--bone-dim);
}
#support-split .ticket-details-section dl { gap: 9px 12px; }
#support-split .ticket-details-section dd { font-size: 0.82rem; }
#support-split .ticket-rating-prompt {
  gap: 10px; padding: 14px; border-radius: 12px; border-color: rgba(209, 162, 79, 0.4);
  background: radial-gradient(120% 100% at 0% 0%, rgba(209, 162, 79, 0.12) 0%, transparent 60%), var(--void);
}
#support-split .ticket-rating-label { font-size: 0.86rem; font-weight: 600; color: var(--bone); }
#support-split .ticket-rating-emoji-row { gap: 6px; flex-wrap: wrap; }
#support-split .tk-rate {
  width: auto; height: auto; flex: 1; gap: 6px; padding: 8px 10px; border-radius: 9px;
  font-family: var(--font-body); font-size: 0.8rem; font-weight: 700; color: var(--bone); white-space: nowrap;
  background: var(--panel); border: 1px solid var(--iron-dim); transform: none;
}
#support-split .tk-rate .icon { width: 15px; height: 15px; }
#support-split .tk-rate.is-yes .icon { color: var(--good); }
#support-split .tk-rate.is-no .icon { color: var(--ember-text); }
#support-split .tk-rate:hover { transform: translateY(-1px); border-color: var(--iron); }
#support-split .tk-rate.is-yes.selected { color: var(--good); background: var(--good-bg); border-color: rgba(111, 174, 90, 0.6); }
#support-split .tk-rate.is-no.selected { color: var(--ember-text); background: rgba(226, 50, 63, 0.12); border-color: rgba(226, 50, 63, 0.55); }
#support-split .ticket-rating-done { border-radius: 10px; }

/* --- Tela estreita (lista → conversa, até 1180px) --- */
@media (max-width: 1180px) {
  /* "Lista" vira um botão compacto ao lado do título (antes era uma barra inteira só para ele). */
  #support-split .tk-head { flex-wrap: nowrap; align-items: flex-start; gap: 10px; padding: 10px 12px; }
  #support-split .tk-head .tv-back-btn { width: auto; padding: 7px 12px; }
  #support-split .tk-head h3 { font-size: 1.08rem; }
  #support-split #support-active-ticket .ticket-thread { padding: 10px 12px 14px; }
  #support-split .ticket-msg-row { max-width: 90%; }
  .tk-composer { padding: 10px 12px 12px; }
}
@media (max-width: 640px) {
  #support-split .ticket-msg-row { max-width: 96%; }
  /* No celular fica só a seta (quadrada, mesmo dourado), para o título não espremer. */
  #support-split .tk-head .tv-back-btn { width: 38px; height: 38px; padding: 0; justify-content: center; }
  #support-split .tk-head .tk-back-label { display: none; }
  /* "Aberto há..." já está nos detalhes, logo abaixo da conversa: no celular não vale uma linha a mais no topo. */
  #support-split .tk-head-when { display: none; }
}

/* Tela travada no PC (3 colunas, altura da janela): rodapé do site numa linha só, para sobrar altura para a conversa. */
@media (min-width: 1181px) {
  body[data-page="suporte"] .site-footer { padding: 10px 0; }
  body[data-page="suporte"] .site-footer .wrap { display: flex; flex-wrap: wrap; align-items: center; justify-content: center; gap: 2px 18px; }
  body[data-page="suporte"] .site-footer p { margin: 0; }
  body[data-page="suporte"] .footer-link { margin-top: 0; }
}
@media (prefers-reduced-motion: reduce) {
  #support-split .tk-rate:hover { transform: none; }
}